Copyright 2013 Professional Parts Group LLC. Corporate Headquarters: 530 W. Bonita Avenue, Ste 250 • San Dimas, CA 91773 • 626.914.6200
Pro•Active™ Customer Service Standards
Customer First Attitude
Live Person Answers Every Phone Call
Part Integrity Inspection on Every Part Delivered
Part Tracking & Traceability on EVERY PART SOLD
Only Highest Quality Product Offered...CAPA, NSF & Diamond Standard
Customer Specific Service Profile
Problem Free Returns
Same Day Credits
Accurate Ordering Taking, Processing & Delivery
Same Day & Next Day Delivery
Communications on Order & Delivery Questions
Listed on All Estimating Systems & Parts Services
The Professional Parts Group believes customer service should be PERSONAL SERVICE and we are committed to bringing you, our customer, professional and personal service EVERY DAY!
Individual Customer Service Profile
The Professional Parts Group service model allows for individual service profiles for each customer dependent on their specific needs, their workflow requirements and location receiving hours. We see the opportunity to provide a superior level of service based on the exact needs of our customer, instead of forcing adoption based on set delivery routes or schedules. Our customer centered service design allows our local service people to be directly involved with customer needs and requests.
Our Pricing Philosophy
Much like our ability to tailor a service program to the customer, we will work with your team to help you meet your financial objectives. Our pricing formula is developed internally with close attention to competition on a local and national level.